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What are 'Factory Renewed' products?
Warranty Information.
How quickly do you respond to email?
How long does it take to process & ship orders?
How do I track my packages that have been shipped?
What is the delivery time for orders?
Shipping
Do you accept pay pal?


What are 'Factory Renewed' products?
A product is labeled 'Factory renewed' for any number of reasons: Open Box: Items cannot be sold as new if product packing is removed without a purchase. Returns: Consumers can return products for any reason. Perhaps the consumer didn't like the product or had difficulty getting the item to work. Whether it's the very next day or months later, these items must be identified as 'reconditioned' or 'refurbished' to be resold. Scratch and Dents: Some items are returned with visible wear and tear. Yera1shop makes every effort to ensure that our reconditioned merchandise does not include 'Scratch and Dents.' How are products renewed? Every renewed product must pass a thorough examination. After repairing any defect and sanitizing, the product is repackaged. This service may be performed by the original manufacturer, a reputable professional outside firm .All products are returned to like-new or almost new condition. How do I identify 'Factory Renewed' products? The products will contain (R) in the model number (i.e. SON123(R)). Will 'Factory Renewed' products come in different packaging? By law, product packaging must state if an item is factory renewed. Packaging and terminology may differ from the original. Some items will arrive in a regular retail box with a sticker indicating that it's reconditioned, refurbished, or factory serviced. Some items are repackaged in a plain brown or white box. Enclosed manuals may refer to accessories (camera cases, straps, etc.) that are not included with the reconditioned product. Be sure read over the product information page for a list of included accessories. What makes a 'Factory Renewed' item such an excellent purchase? Factory renewed products maintain high quality standards. Each item is checked at least twice for proper working condition and quality. In fact, renewed goods have a very low (2-percent) return rate. The price you pay for a renewed item is much lower than at retail. Our guarantee covers every renewed item you purchase. Legal Note Because we source some goods through wholesalers and retailers, not all sales of goods on the site are necessarily endorsed by or affiliated with the original manufacturer of the goods or the owner or licensee of a mark associated with the goods. Year1shop, however, stands by all sales on the site and offers its guarantees and warranties on all sales.

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Warranty Information.
{ All merchandise is guaranteed for 30 DAYS from original date of purchase. { Most of our merchandise is guaranteed with a manufacturers warranty beyond the 30 days. { A few items may carry a 1 year manufacturer's warranty with proof of purchase. { We agree, at our option to repair or replace any defective merchandise during the 30 day warranty period. { Defective products returned to us in original packaging with all accessories and owners manual will be replaced or repaired. { Defective products returned to us missing accessories or original packaging will be replaced or repaired as received. { A 15% Restocking fee will apply on non-defective returns. (Sorry No Cash Refunds) { The returned item should include a note explaining the problem & the appropriate "return shipping address". { Please allow 1-2 weeks for processing.

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How quickly do you respond to email?
We will attempt to answer your email within 24 hours, however incoming email from the weekend may require up to 36 hours to be answered. If your email is in reference to a pending order, call us, we have been known to process orders and packages quicker than answering email.

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How long does it take to process & ship orders?
All orders received Tuesday thru Friday prior to 1:00 p.m. EST will be processed the same business day. Orders received on Monday after 9:00 a.m., will be processed on Tuesday due to the high volume incurred from the weekend.

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How do I track my packages that have been shipped?
U.P.S. Tracking numbers will be emailed once the item leaves our warehouse. NOTE: If you have email filters, please allow all emails from "aaseller@yahoo.com"to come to your inbox. This will ensure you receive your tracking numbers immediately after we send them.

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What is the delivery time for orders?
Regular ground shipments take from 1 to 6 days depending on your location.

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Shipping
All orders will be shipped U.P.S. or Fed-X Also U.S.P.S. Shipping to 48 Continental States. No PO BOX or APO.round.

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Do you accept pay pal?
Yes we do as the alternative check out.

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Last Updated: 1 Apr 2013 09:02:41 PDT home  |  about  |  terms  |  contact
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